Legal
Terms & conditions
These terms apply to consumer orders placed with House of Gandha. Last updated 9 August 2026.
Seller
House of Gandha (Eenmanszaak), De Weer 113, 1503 WK Zaandam, Netherlands. KVK 91785723; VAT NL004915253B34; hello@houseofgandha.com.
Products
We sell candles, refills, wax melts, essential-oil blends and gift sets. Product photographs and colours may vary slightly by screen or because products are made in small batches. Product labels and safety instructions form part of the product information and must be followed.
Prices and payment
Prices shown to consumers include applicable VAT. Available payment methods appear at Stripe Checkout. An order is accepted when we send confirmation. If we cannot accept or fulfil an order, we will cancel it and refund any payment received.
Delivery
We ship with PostNL from Zaandam to the Netherlands, listed EU destinations and the United Kingdom. We prepare orders within four working days. Transit times are estimates and may be affected by busy periods, disruptions or customs. We remain responsible for the goods until delivery, except where the customer independently appoints a carrier we did not offer.
Right of withdrawal
Consumers may withdraw from most online purchases within 14 days after delivery without giving a reason. Notify us within that period and return the goods within the following 14 days. For a change-of-mind return, the customer pays direct return postage. We refund the purchase price and standard outbound delivery charge as required by law; for partial-order returns, the original delivery charge is not refunded. We may wait for the goods or proof of return before refunding.
Handling and exceptions
You may inspect goods as you would in a shop. You are responsible for reduced value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and operation. The withdrawal right does not apply to goods made to your specifications or clearly personalised, or where another statutory exception genuinely applies.
Faulty, damaged or incorrect goods
Products must conform to the agreement and carry the statutory legal guarantee. Contact hello@houseofgandha.com promptly with the order number and, where useful, photographs. We will provide an appropriate remedy under applicable law and cover reasonable return costs when the goods are faulty, damaged or incorrect.
Complaints
Email hello@houseofgandha.com. We aim to acknowledge and respond within two business days. If more investigation is needed, we will explain the next steps. Nothing in these terms limits mandatory consumer rights.
Law
Dutch law applies, without depriving consumers living elsewhere of mandatory protections that apply in their country. Disputes may be brought before a court that has jurisdiction under applicable consumer law.