Your 14-day right of withdrawal

The 14-day period

• The period is 14 days from the day you, or someone you name, receive the goods.
• If your order is delivered in several parts, it runs from the day you receive the last item.
• To meet the deadline, it is enough to send your message before the 14 days are up.

How to withdraw

Tell us with a clear statement, by email or by post, that you are withdrawing from your purchase. You can use the model form below, but you do not have to. Any clear statement of your decision is enough.

After you withdraw

• We refund all payments we received from you, including the standard delivery cost, without undue delay and within 14 days of being told you are withdrawing.
• We may hold the refund until we have the goods back, or until you show proof you have sent them.
• You send the goods back without undue delay and within 14 days of telling us.
• You cover the direct cost of returning the goods when you change your mind. We cover reasonable return costs for faulty, damaged or incorrect goods.
• You are only responsible for any drop in value from handling the goods more than needed to check them.

When the right does not apply

The statutory right does not apply to goods made to your specifications or clearly personalised. Other statutory exceptions apply only where their legal conditions are met. Opening ordinary product packaging does not by itself remove your right; you may inspect goods as you would in a shop.